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Frequently Asked Questions Regarding Your New Visa Card
Notification of payees:
Should I notify companies that I am set up to pay automatically with my existing VISA and have a new card number?
YES. You will need to notify companies that you are currently paying automatically with your VISA and that you have a new card number so that they can update their records.
How to make a Payment:
Will I still be able to make my VISA payment at the branch?
Here are two payment options for making a payment on your new VISA Card:
1. You will be able to send your payment to the address below:
Cardmember Service
PO Box 790408
St. Louis, MO 63179-0408
2. Go to the MACU website (https://www.macuonline.org/products-services/creditcards/card-payments), go under Products and Services, then Credit Cards, and make a credit card payment. You can make payments once you add the routing number and account number you wish the Visa payment to come from.
Card Usage:
How soon can I start using my new card that was recently mailed to me?
Once you activate your new card, you may use it immediately. Please destroy your old card once you have registered your new Visa Card. Your old card will no longer work as of 2/22/24.
I never received my new Visa Card:
What should I do if I still need to receive my new Visa Card?
Call Cardmember Service 24/7 at 1-800-558-3424 and request a replacement card.
Apply Now To Be A Volunteer On MACU's Supervisory Committee
If you have ever wanted to learn more about the operations of a credit union, consider volunteering as a Supervisory Committee member. The primary role of the Supervisory Committee is to coordinate the hiring of the external auditing company and report the findings of the audit. Additional responsibilities of the Supervisory Committee are to meet at least quarterly to discuss the committee’s audit findings of special audit projects that have been performed by committee members. Time requirements are only approximately 2-3 hours a month. The Supervisory Committee is always looking for volunteers who are passionate about the success of their credit union. The Supervisory Committee is accepting applications for this volunteer position.
If you have additional questions about becoming a Supervisory Committee volunteer, please contact us at (219) 874-6943 or email the credit union at This email address is being protected from spambots. You need JavaScript enabled to view it..
Protect Yourself From Fraud
Scammers are always changing their methods to gain unauthorized access to your personal data. Safeguarding yourself by becoming acquainted with these vital guidelines and reminding watchful for any unusual account activities.
Fraud Tips:
- Do not share your one-time passcodes, PINs, passwords, or debit and credit card numbers.
- Review your monthly statements for anything that isn't normal.
- MACU will NEVER contact you to ask for your personal information by email, text, or an unsolicited call.
- Do not open any emails from people you do not know or click on the link within the message.
- Use account alerts to stay on top of your account activity.
- Use caution with pop-up windows. If prompted, do not enter personal information or call an unverified number.
- Consider signing up for IDProtect through MACU.
For additional tips and resources on protecting you and your family from identity theft and fraud, visit our partner, GreenPath, or call us for more information.
Please contact us immediately at 219-874-6943 if you think or know you've been a victim of fraud.
Identity Theft & Fraud: How to Protect Yourself
In today's hyper-connected world, safeguarding your online identity is paramount. Join us for an insightful recorded webinar hosted by GreenPath Financial Wellness. They will delve into the essentials of identity theft and online fraud, illuminate common scams to watch out for, and equip you with strategies to fortify your digital defenses.
Common Questions on Debt Management Plans
When it comes to Debt Management Plans (DMPs) there can be a lot of unknowns—how they are set up, what the process looks like on our side, and the ways debt management can impact your overall financial picture. We’re wholehearted believers that educating yourself is the first step towards building healthy money habits, so we’ve rounded up several questions that our counselors hear most often.
Penny Panda Costume Contest
Calling all Penny Panda members! Get ready for some spooktacular fun this Halloween season. Parents or guardians of Penny Panda Savers Club members, it's your time to shine! Dress up your little ones in their Halloween best, snap a pic, and submit it for our costume contest.
Penny Panda Movie Morning 2024
Calling all Penny Panda Savings Club members! Mark your calendars for this year’s movie morning on Saturday, December 7, 2024.
Switch to Kasasa
Make the switch to financial freedom today! Experience the ease and rewards of our free Kasasa Checking account. Say goodbye to monthly fees and hello to a brighter financial future. Join us now and enjoy banking that works for you.
Call or stop by any branch to learn more!
https://www.macuonline.org/products-services/checking
4 Steps to Take with Your Student Loans
Borrowers should be ready to make student loan payments. Here are steps to move forward as protections end.
Download 4 Steps to Take with Your Student Loans PDF
No need to worry about your deposits! MACU has you covered.