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Frequently Asked Questions Regarding Your New Visa Card
Notification of payees:
Should I notify companies that I am set up to pay automatically with my existing VISA and have a new card number?
YES. You will need to notify companies that you are currently paying automatically with your VISA and that you have a new card number so that they can update their records.
How to make a Payment:
Will I still be able to make my VISA payment at the branch?
Here are two payment options for making a payment on your new VISA Card:
1. You will be able to send your payment to the address below:
Cardmember Service
PO Box 790408
St. Louis, MO 63179-0408
2. Go to the MACU website (https://www.macuonline.org/products-services/creditcards/card-payments), go under Products and Services, then Credit Cards, and make a credit card payment. You can make payments once you add the routing number and account number you wish the Visa payment to come from.
Card Usage:
How soon can I start using my new card that was recently mailed to me?
Once you activate your new card, you may use it immediately. Please destroy your old card once you have registered your new Visa Card. Your old card will no longer work as of 2/22/24.
I never received my new Visa Card:
What should I do if I still need to receive my new Visa Card?
Call Cardmember Service 24/7 at 1-800-558-3424 and request a replacement card.
Protect Yourself From Fraud
Scammers are always changing their methods to gain unauthorized access to your personal data. Safeguarding yourself by becoming acquainted with these vital guidelines and reminding watchful for any unusual account activities.
Fraud Tips:
- Do not share your one-time passcodes, PINs, passwords, or debit and credit card numbers.
- Review your monthly statements for anything that isn't normal.
- MACU will NEVER contact you to ask for your personal information by email, text, or an unsolicited call.
- Do not open any emails from people you do not know or click on the link within the message.
- Use account alerts to stay on top of your account activity.
- Use caution with pop-up windows. If prompted, do not enter personal information or call an unverified number.
- Consider signing up for IDProtect through MACU.
For additional tips and resources on protecting you and your family from identity theft and fraud, visit our partner, GreenPath, or call us for more information.
Please contact us immediately at 219-874-6943 if you think or know you've been a victim of fraud.
No need to worry about your deposits! MACU has you covered.
What is Spoofing?
Spoofing is when a caller changes the information on your caller ID display on purpose to hide their identity. They use neighbor spoofing so it appears that an incoming call is coming from a local number, or spoof a number from a company or a government agency that you may already know and trust. If you answer, they try to steal your money or personal information, which can be used in fraudulent activity.
Click the link for more information about spoofing.
MACU Accepting Applications for College Scholarships
MACU announced that scholarship applications are now being accepted for their annual Gail Walker and Leona Bruno scholarships, offered to high school seniors and students in their first or second year in college.